Smit Infotech is leader in Inbound and outbound Telemarketing services and call center solutions. Smit Infotech do more than just making or receiving calls, we have more than 10 years of calling experience, and because of that we are capable to provide best cost effective solutions to our customers.

 

Smit Infotech provides solution to various international clients, no matter if their customers are from any part of the globe! Each time we concentrate to deliver best quality calling services same time we keep eye on agent’s performance and project cost.

 

We provide dynamic support to All Inbound Outbound calls. For Inbound process each time we try to reach clients highest satisfaction level, and for Outbound calls before making calls we make enough preparation to reduce call cost and try to make more quality oriented output.

 

Below are Call Center Services which we provide to the clients:


  • Inbound Call Center service :

Our Inbound calls center service is 24 X 7. Our agents give you best inbound supports which turn in to highest satisfaction level of your client, before providing inbound support on any service or product; we will provide training to each agent, each agent is expert and fluent in English language, and we offering various inbound services which are as below.

 

          1.          Live Chat / Help Desk Solution

        2.          Dealer locate and referral

        3.          Customer and Answering service

        4.          Technical Support

          5.          Order Taking and Tracking

          6.          Answering service

        7.          Toll Free Services


  • Outbound Call Center service:

If you are in process to increase your business and looking for outbound call center solutions then Smit Infotech Outbound call center services is best for you! Our experts increase your business productivity and turn leads in to your customer, which will increase your business and income. we offering various outbound services which are as below.

 

        1.        Introduction or Welcome calls

          2.          Event building calls

          3.          Data Gathering or collection

          4.          Different kind of survey

          5.          Market Research

          6.          Booking or Follow-up calls

          7.          Lead or Sales generation

          8.          Appointment Scheduling


Our Each team members or Agent has enough control to their verbal and written communication skills. We also train them to understand your service or products as well as your internal staff.  So any customer questions related to your products or services they are able to handle. They are well talented to solve customer quires and they are experts in to provide world class support. It means you will achieve more every day!


For more Information about Call center Solutions and Telemarketing send us your inquiry at E-mail : info@smitinfotech.com



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