Call-Center Services


It doesn’t matter whether you are a small business needing 1 or 2 resources to professionally answer your calls or a large business who wish to set-up a full-fledged call-centre. We clearly know our strengths and have devised proven methods to overcome the resistance towards foreign call-centres, provide the callers a wonderful customer experience, while keeping your costs low.


 

• Up to 30 concurrent calls in a single number

• Voice mail & callback option

• Call waiting & call forwarding option

• Call logs including Time, Duration & Caller Id

• Call routing to different locations

• CRM based call tracking


 

• 100% University educated

• Fluent English, Neutral accent

• Professional, Courteous & excellent telephone manners

• Basic call handling

• Sales & Technical support

• Industry specific Technical support agents

• Live chat & Email support agents

• 24/7 Options

• Complaint Ticket Support System


We offer a FREE trial of our services during which we will give you a call centre agent exclusively to you for 1 week.  You get a chance to explore the services at absolutely no cost to you.


Just call us to find out more or just to check how we answer your call and that will give you the right indication of our services.


For more information please mail us to : info@smitinfotech.com